Refund and Return Policy
We want you and your pet to love your PlaidFur purchase. If there is a problem with your order, we’ll make it right.
All PlaidFur products are fulfilled through our production partners Printify and Zendrop. Because each item is made to order, returns are only accepted for items that arrive damaged, defective, or incorrect.
If you receive a damaged or incorrect product, please contact us within 7 days of delivery at contact@plaidfur.com, with your order number and clear photos of the issue. Once reviewed, we’ll arrange a replacement or refund depending on the situation.
Please do not send items back without contacting us first. Our fulfillment partners manage production and may provide specific return instructions or addresses depending on the item and supplier.
Exceptions / Non-Returnable Items:
Customized or personalized products
Final sale or clearance items
Products damaged by misuse or improper care
Refunds will be processed once the item is confirmed received and inspected by our fulfillment partner. The refund will be applied to your original payment method.
If you have any questions about a return or refund, please reach out to contact@plaidfur.com.